1. Acceptance of Terms
– By booking an appointment, attending a consultation or service, or making any payment to HairNova (“the Salon”), the client confirms they have read, understood, and agreed to be legally bound by these Terms & Conditions.
– These Terms & Conditions apply to all HairNova locations, services, treatments, and products unless stated otherwise.
– The Salon reserves the right to amend these Terms & Conditions at any time without prior notice.

2. Deposits
– Deposits are mandatory for all appointments with a total value exceeding £100.
– All deposits are non-refundable and non-transferable.
– Deposits may only be transferred or refunded where expressly agreed in writing by the Salon via email.

– Deposits are forfeited in full in the event of:
1.Late cancellation
2.No-show
3.Failure to comply with these Terms & Conditions

3. Hair Extensions – Rectification & Complaints
3.1 Rectification Appointments
– Any request for a hair extensions rectification appointment must first be preceded by a consultation to assess the installation and/or hair condition.
– Rectification appointments will only be considered where the client has complied fully with all aftercare advice provided by the Salon.

3.2 Hair Quality / Product Faults
– Where an issue relates to the extensions themselves (including but not limited to shedding, matting, or product defect), the Salon reserves the right to:
– Remove the hair if required, and
– Send the extensions to GL Hair, the Salon’s official hair supplier, for investigation.
– All investigations are conducted solely by GL Hair in accordance with their supplier terms.
– Any compensation, replacement, or refund relating to hair quality is the responsibility of GL Hair, not the Salon.
– The Salon accepts no financial liability for supplier hair faults once the hair has been fitted.

3.3 Installation Faults
– Where a fault is identified as relating to the installation of the extensions, and this fault is deemed to be the responsibility of the Salon stylist, the Salon may offer a correction at its discretion.
– All installation-related complaints must be raised within 14 days of the original appointment.
– Any complaint raised outside of the 14-day period will be automatically rejected.

3.4 Aftercare Compliance
– Full aftercare guidance is provided during all extension appointments.

– Where, upon inspection, it is found that aftercare advice has not been followed, the Salon reserves the right to:
1.Refuse any rectification
2.Dismiss the complaint in full
In such circumstances, no refund, correction, or compensation will be offered.

4. Refunds & Corrections
– The Salon does not offer refunds for services provided.
– Where appropriate and at the Salon’s discretion, a correction may be offered in place of a refund.
– No corrections will be offered where:
1.Aftercare has not been followed
2.The complaint falls outside stated time limits
3.The issue relates to supplier hair pending investigation

5. Client Responsibility
– Clients are responsible for providing accurate and complete information during consultations, including hair history and previous treatments.
– The Salon accepts no liability for outcomes affected by incorrect, incomplete, or withheld information.

6. Right to Refuse Service
– The Salon reserves the absolute right to refuse or discontinue services at any time for reasons including, but not limited to:
1.Health and safety concerns
2.Abusive or inappropriate behaviour
3.Unrealistic expectations

Where a service has already commenced, the Salon reserves the right to charge the full service cost.

7. Governing Law
– These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.
– Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.